Last Updated: March 2025
At Estylomon Beauty & Wellness Services Ltd, we take pride in delivering high-quality digital products and ensuring a seamless customer experience. We understand that sometimes issues may arise with digital downloads, and we strive to provide fair solutions. This policy outlines the circumstances under which refunds, replacements, or store credits may be granted for virtual and digital file products.
1. Eligibility for Returns & Refunds
Since digital products are intangible and cannot be physically returned, our refund policy is structured to ensure fairness while preventing misuse. You may be eligible for a refund under the following circumstances:
1.1 Defective, Corrupted, or Inaccessible Files
If the digital file you receive is:
Corrupt or Unusable (e.g., the file does not open, has missing components, or displays errors),
Incomplete (e.g., missing key elements that were advertised in the product description), or
Inaccessible due to technical issues on our end,
you must report the issue within 7 days of purchase. We will attempt to provide a corrected file. If a working file cannot be provided, a full refund will be issued.
1.2 Duplicate Purchases
If you accidentally purchase the same digital product more than once, you are eligible for a refund of the duplicate charge. However, if multiple variations of a product are available (e.g., different licensing options), refunds will not be issued for choosing the wrong one.
1.3 Incorrect Product Delivered
If you receive the wrong digital product due to a system error or misdelivery, please contact us within 7 days of purchase, and we will provide the correct product or offer a refund if the correct item is unavailable.
1.4 Unauthorized Charges or Fraudulent Transactions
If you notice an unauthorized charge on your account related to our digital products, please report it to us immediately. After verifying the claim, we will issue a refund for the unauthorized purchase.
2. Non-Refundable Situations
There are certain situations where refunds will not be granted due to the nature of digital products. These include:
 2.1 Change of Mind
We do not provide refunds if you simply change your mind after purchasing. Please review the product description, compatibility, and features before making a purchase.
 2.2 Software or Compatibility Issues
It is the customer’s responsibility to ensure that the digital product is compatible with their system, software, or device before purchasing.
We do not offer refunds if the product does not work due to incompatibility with third-party software or outdated system requirements.
 2.3 User Error or Accidental Download Deletion
If you accidentally delete the downloaded file, we will provide a new download link, but a refund will not be issued.
 2.4 Unauthorized Sharing or Policy Violations
If we detect that a digital product has been shared, distributed, resold, or misused, the refund request will be denied, and further actions may be taken.
 2.5 Subscription-Based or Licensed Digital Products
Digital products that are part of a subscription, membership, or licensed content may not be eligible for refunds.
3. Refund Process
If you are eligible for a refund, follow these steps to initiate the process:
Step 1: Contact Customer Support
Send an email to support@estylomonbeauty.com with:
 Your Order Number The Product Name A Description of the Issue Screenshots or Proof of the problem (if applicable)
Step 2: Review & Approval
Our team will review your request within 2-5 business days.
If approved, you will receive a confirmation email and refund details.
If denied, we will provide an explanation for the decision.
Step 3: Refund Issuance
Once approved, refunds will be processed within 5 business days via the original payment method.
Refunds typically reflect within 5-10 business days, depending on your payment provider.
4. Alternative Solutions
Instead of a refund, we may offer:
 File Replacement – If a product is defective, we will send a fixed or updated version.
 Store Credit – If a refund is not possible, we may offer store credit for future purchases.
 Technical Assistance – If you experience issues, our support team will guide you to resolve them.
5. Contact Us
For any refund inquiries or support issues, please contact us:
 Email: support@estylomonbeauty.com
